Sarva Haryana Gramin Bank :: SHGB

IN PERSUANCE OF THE RIGHT TO INFORMATION ACT 2005, THE INFORMATION CALLED FOR UNDER SECTION 4(1)(B) OF THE ACT IN RESPECT OF SARVA HARYANA GRAMIN BANK IS AS UNDER

S.No	Section	Item	Hyperlink
1. ORGANISATION AND FUNCTION
1.1	Sec. 4(1)(b)(i)	Particulars of organization, functions and duties
	(i)	Name and address of the Organisation	Sarva Haryana Gramin Bank, SHGB House, Plot No. 1, Sector -3 Rohtak
	(ii)	Head of the organization	Click Here
	(iii)	Vision, Mission and Key objectives	Click Here Our Values • We will work as a team for the benefit of customers. • We will incorporate innovation to drive business. • We will be objective in decision making. • We will always be willing to learn and embrace change. • We will adopt ethical practices to develop a culture of trust.
	(iv)	Function and duties	Public can refer to the sections About us, The Banking Regulation Act,1949, The RRB Act, 1976 and organisational structure in the Bank’s website, regarding relevant information.
	(v)	Organization Chart	Download Here.
	(vi)	(a) Any other details-the genesis, inception etc.	Click Here
		(b) Committees/ Commissions constituted from time to time	BOARD, ACB, ALCO, CRMC, RMC, Customer Service Committee, Steering Committee on Information Security etc. are constituted from time to time.
1.2	Sec. 4(1)(b)(ii)	Power and duties of its officers and employees
	(i)	Powers and duties of officers (administrative, financial and judicial)	All the officers have certain financial powers and administrative powers depending upon their positions. The delegation of financial powers of various grades of officials is decided by the Board which are revised from time to time, depending upon the organization`s requirement and also Government / RBI/NABARD/Sponsor Bank guidelines. The concerned sanctioning authority takes a decision within their vested power.
	(ii)	Power and duties of other employees	The powers and duties of officers and employees are decided by the Board of Directors and in terms of Sarva Haryan Gramin Bank (Officers and Employees) Service Regulations 2010 and Memorandum of Understanding / Agreements with majority unions.
	(iii)	Rules/ orders under which powers and duty are derived and exercised	Periodical circulars, Hand books, Policy Guidelines etc., is made available to all employees for discharging various functions
	(iv)	Work allocation	All officers/workmen are allocated work/duties as per their position in Branches/Regional Offices/ Head Office/Other offices etc. The same is being amended time to time as per administrative requirement.
1.3	Sec. 4(1)(b)(iii)	Procedure followed in decision making process
	(i)	Process of decision making Identify key decision-making points	There is a well-defined system in the Bank regarding the decision making process. Financial decisions are taken at various levels by different officials depending upon their positions and also through committee approach. Committees are formed at RO and HO for sanction of loans. Branches will source the applications and will either sanction the proposal or forward them to the respective authority under whose delegated powers it is covered, for their consideration. Further, there is a well-defined organisational structure and a clear system of accountability and control system, which also take into account the RBI / CVC / NABARD guidelines
	(ii)	Final decision-making authority
	(iii)	Related provisions, acts, rules etc.
	(iv)	a. Time limit for taking a decision, if any	Time Frame for Disposal of Loan applications:- Other than Retail lending Schemes:- Maximum time schedule for disposal of loan applications/credit proposals as per the amount of the proposals under priority/non priority sector advances, MSME etc.:-
		b. Time limit for taking a decision, if any-Credit Decision
	(v)	Channel of supervision and accountability	Click Here
1.4	Sec. 4(1)(b)(iv)	Norms for discharge of functions	Time Frame for Disposal of Loan applications:- Other than Retail lending Schemes:- Maximum time schedule for disposal of loan applications/credit proposals as per the amount of the proposals under priority/non priority sector advances, MSME etc.:- Credit Limits Time Schedule (Max.) Upto Rs. 2 lakhs 2 Weeks Above Rs. 2 lakhs & Upto Rs. 50 lakhs 4 weeks Above Rs.50 Lakh & upto Rs.100 Lakh 5 – 6 Weeks Above Rs.100 Lakh & upt Rs.100 Crore 6 – 7 Weeks Above Rs.100 Crore 8 – 9 Weeks We may also provide a link to Grievance Redressal Policy.
		Nature of functions/services offered
		Norms/standards for functions/service delivery
		Process by which these services can be accessed
		Time-limit for achieving the targets
		Process of redress of grievances Click Here
1.5	Sec. 4(1)(b)(v)	Rules, regulations, instructions manual and records for discharging functions
	(i)	Title and nature of the record/ manual /instruction	However, certain information on Deposit, Loan & other Products, scheme guidelines, eligibility etc., are available on our website https://www.shgb.co.in
	(ii)	List of Rules, regulations, instructions manuals and records.
	(iii)	Acts/ Rules manuals etc.
	(iv)	Transfer Policy and Transfer Orders
1.6	Sec. 4(1)(b)(vi)	Categories of documents held by the authority under its control
	(i)	Categories of documents	These are mainly register of Record of Board Meeting and various Committee meetings, Documents, as required under law, rules and regulations, such as, Balance Sheets, record of the staff, documents executed by customers/ borrowers/ guarantors, contracts with third parties etc. are held by Bank. Annual Report of our Bank are made available on our website.
	(ii)	Custodian of documents/categories	Branch, Regional Office and Head Office
1.7	Sec. 4(1)(b)(viii)	Boards, Councils, Committees and other Bodies constituted as part of the Public Authority
	(i)	a. Name of Boards, Council, Committee etc and their composition.	Members of Board Other Committees Audit Committee of the Board, Assets Liability Committee, Credit Risk Management Committee, Risk Management Committee, Customer Service Committee, Steering Committee on Information Security.
	(ii)	b. Council, Committee etc. Composition
	(iii)	Whether their meetings are open to the public?	Public are not entitled to participate on the above committee meetings and minutes are not accessible to public. Board of the Bank is constituted under the Regional Rural Bank 1976. Various committees, as per the requirements of the Bank, are formed as per the approval of the Board or by the top management, as per the powers delegated by the Board. Public are not entitled to participate in the meetings of the Board/ committees and minutes are not accessible to the public
	(iv)	Whether the minutes of the meetings are open to the public?
	(v)	Place where the minutes if open to the public are available?	Not applicable
1.8	Sec. 4(1)(b)(ix)	Directory of officers and employees		Click Here
	(i)	Name and designation
	(ii)	Telephone, fax and email ID
	(iii)	Monthly Remuneration received by officers & employees including system of compensation
1.9	Sec. 4(1)(b)(x)	Directory of officers and employees	Click Here
	(i)	List of employees with Gross monthly remuneration
	(ii)	System of compensation as provided in its regulation	The remuneration of officers / employees, is fixed as per the service regulations / settlements reached with unions.
1.10	Sec. 4(1)(b)(xvi)	Name, designation and other particulars of public information officers
	(i)	Name and designation of the public information officer (PIO), Assistant Public Information (s) & Appellate Authority	At present, the details of CPIOs & First Appellate Authority are available under RTI Act tab after suo-moto declaration under section 4(1)(b), we may continue the same.
		Address, telephone numbers and email ID of each designated official.
1.11	Sec. 4(2)	Number of employees against whom disciplinary action has been
		(i) Pending for non-vigilance penalty or vigilance penalty proceedings as on 31.03.2024	Vigilance - 36 , Non-vigilance - 9
		(ii) Finalised for non-vigilance penalty or vigilance penalty proceedings (FY 2022- 2023)	Vigilance - 36 , Non-vigilance - 51

2.BUDGET AND PROGRAMME

S.No	Item	Section	Hyperlink to Screen
(a)	(b)	(c)	(d)
2.1	Sec. 4(1)(b)(xi)	Budget allocated to each agency including all plans, proposed expenditure and reports on disbursements made etc.	(d)
	(i)	Total Budget for the public authority	Not applicable
	(ii)	Budget for each agency and plan & programmes	Not applicable
	(iii)	Proposed expenditures	Not applicable
	(iv)	Report on disbursements made and place where the related reports are available	Not applicable
	(v)	Funds released to various autonomous organizations/ statutory Oanizations/ attached offices/ Public Sector Enterprises/ Societies/ NGOs/ Corporations etc. should be put on the website on a quarterly basis and budgets of such authorities may be made accessible through links from the website of the Ministry/Department. If a subsidiary does not have a website then the budgets and expenditure reports of such subsidiary authority may be uploaded on the website of the principal Public Authority.	Not applicable
2.2	Sec. 4(1)(b)(xvii)	Foreign and domestic tours
	(i)	Budget–Not Applicable	Not applicable
	(ii)	Foreign and domestic Tours by ministries and officials of the rank of Joint Secretary to the Government and above, as well as the heads of the Department. a) Places visited b) The period of visit c) The number of members in the official delegation d) Expenditure on the visit Information related to procurements a) Notice/tender enquires, and corrigenda if any thereon, b) Details of the bids awarded comprising the names of the suppliers of goods/ services being procured,	Not applicable
	(iii)	Information related to procurements a) Notice/tender enquires, and corrigenda if any thereon, b) Details of the bids awarded comprising the names of the suppliers of goods/ services being procured,	Click Here
		Information related to procurements c) The works contracts concluded – in any such combination of the above- and d) The rate /rates and the total amount at which such procurement or works contract is to be executed.	Click Here
2.3	Sec. 4(1)(b)(xii)	Manner of execution of subsidy programme
	(i)	Name of the programme of activity
	(i)	Objective of the programme
	(ii)	Procedure to avail benefits
	(iii)	Duration of the programme/ scheme
	(iv)	Physical and financial targets of the programme
	(v)	Nature/ scale of subsidy /amount allotted
	(vi)	Eligibility criteria for grant of subsidy
	(vii)	Details of beneficiaries of subsidy programme (number, profile etc.)
2.4	Sec. 4(1)(b)(xvii)	Discretionary and non-discretionary grants
	(i)	Discretionary and non-discretionary grants/ allocations to State Govt./ NGOs/other institutions	Not applicable
	(ii)	Annual accounts of all legal entities who are provided grants by public authorities	Not applicable
2.5	Sec. 4(1)(b)(xiii)	Particulars of recipients of concessions, permits of authorizations granted by the public authority
	(i)	Concessions, permits or authorizations granted by public authority.	Not applicable
	(ii)	For each concessions, permit or authorization granted a) Eligibility criteria b) Procedure for getting the concession/ grant and/ or permits of authorizations c) Name and address of the recipients given concessions/ permits or authorizations d) Date of award of concessions /permits of authorizations	Not applicable
2.6	Sec. 4(1)(b)(xvii)	CAG & PAC paras
	(i)	CAG and PAC paras and the action taken reports (ATRs) after these have been laid on the table of both houses of the parliament.	Not applicable

3. Publicity and Public interface

4. E. Governance
3.1	Sec. 4(1)(b)(xvii)	Particulars for any arrangement for consultation with or representation by the members of the public in relation to the formulation of policy or implementation there of
		Arrangements for consultation with or representation by a) Members of the public in policy formulation/ policy implementation	Arrangement for consultations with or representation by the members of the public Relevant Acts, Rules, Forms and other documents which are normally accessed by citizens
		b) Day & time allotted for visitors and Contact details of Information & Facilitation Counter (IFC) c) The Information & Facilitation Counter (IFC) shall be available for citizens on all working days during the business hours of the offices at the following addresses
	(iii)	Public- private partnerships (PPP)
		(i) Details of Special Purpose Vehicle (SPV), if any	Not applicable
		(ii) Detailed project reports (DPRs)	Not applicable
		(iii) Concession agreements	Not applicable
		(iv) Operation and maintenance manuals	Not applicable
		(v) Other documents generated as part of the implementation of the PPP	Not applicable
		(vi) Information relating to fees, tolls, or the other kinds of revenues that may be collected under authorization from the government	Not applicable
		(vii) Information relating to outputs and outcomes	Not applicable
		(viii) The process of the selection of the private sector party (concessionaire etc.)	Not applicable
		(ix) All payment made under the PPP project	Not applicable
3.2	Sec. 4(1)I	Are the details of policies / decisions, which affect public, informed to them?
	(i)	Publish all relevant facts while formulating important policies or announcing decisions which affect public.	Banks results / reports are published in the Banks website periodically for information of public which would give an idea about the policies of the bank and implementation thereof. Board of Directors, which formulates and implements its policy, also includes representatives nominated by Government of India. As per present arrangement the Shareholders can raise issues concerning policies & give suggestions in the Annual General Meetings which can relate to the policy of the Bank.
	(ii)	Outline the Public consultation process.
	(iii)	Outline the arrangement for consultation before formulation of policy.
3.3	Sec. 4(3)	Dissemination of information widely and in such form and manner which is easily accessible to the public
	i	Use of the most effective means of communication Internet (website)- https://www.shgb.co.in
3.4	Sec. 4(1)(b)	Form of accessibility of information manual/ handbook
		Information manual / handbook available in (i) Electronic format (ii) Printed format	All the general information regarding deposits, advances and other services offered by the Bank are already available at the websites of the Bank- https://www.shgb.co.in Public may refer to our above websites regarding necessary information in the form of electronic format.
3.5	Sec. 4(1)(b)	Whether information manual/ handbook available free of cost or not
	(i)	List of materials available (i) Free of cost.	A huge quantity of Information /materials is available on Bank websites: https://www.shgb.co.in for citizens free of cost. Link for following Information available on the Home Page of the corporate website. About us, Our Products, organisational Structure, Contact us, Customer Care, Careers, Personal, personal banking, Business banking, Interest Rates, realize your personal goals, Unclaimed Accounts. KYC - AML Policy, Grievance Redressal Policy, Customer Compensation Policy, Cheque Collection Policy, Whistle Blower Policy for Bank, Customer Rights Policy, , Deceased Claim cases, Base Branch Services (inter-sol transactions), Banking Ombudsman, (Copy attached), Social Media Policy, Interest Rates - Deposit, Interest Rates - Bulk Deposit, Interest Rates - Loans and Advances, Fees and Services, Locker Facility, List Of Panel Advocates, etc.
		(ii) At a reasonable cost of the medium.
4.1	Sec. 4(1)(b)(xvii)	Language in which Information Manual / Handbook Available
	(i)	English	A user can view the information in English.
	(ii)	Vernacular/ Local Language
4.3	Sec. 4(1)(b)(xiv)	Information available in electronic form
		Details of information available in electronic form	All the general information regarding deposits, advances and other services offered by the Bank are already available at the bottom in the following websites of the Bank Public may refer to our above websites regarding necessary information in the form of electronic format
		Name/ title of the document/record/ other information
		Location where available
4.4	Sec. 4(1)(b)(xv)	Particulars of facilities available to citizen for obtaining information
	(i)	Name & location of the facility	The list of toll free numbers / telephone numbers has already been published on the website. https://www.shgb.co.in Public can also refer to the caption " contact us" in our Bank`s website for getting detailed information regarding helpline / toll free numbers, available from 06.00 hours to 22.00hours.
	(ii)	Details of information made available
	(iii)	Working hours of the facility
	(iv)	Contact person & contact details (Phone, fax email)
4.5	Sec.4(i) (b)(xvii)	Such other information as may be prescribed under section
	(i)	Grievance redressal mechanism	Click Here
	(ii)	Applications Received in FY 23-24: Application Disposed in FY 23-24 :	952 630
	(iii)	List of completed schemes/ projects/ Programmes
	(iv)	List of schemes/ projects/ programme underway
	(v)	Details of all contracts entered into including name of the contractor, amount of contract and period of completion of contract	Click Here
	(v)	Annual Report
	(vi)	Frequently Asked Question (FAQs)
	(vii)	Any other information such as a) Citizen’s Charter
		b) Result Framework Document (RFD) .
		c) Six monthly reports on the Performance against the benchmarks set in the Citizen’s Charter
4.6	Sec. 4(1)(b)(xvii)	Receipt & Disposal of RTI applications & appeals
	(i)	Details of application received and disposed during FY 2023-24. Applications Received: 262 Application Disposed: 255
	(ii)	Details of appeals received, and orders issued during FY 2023-24. Appeals Received: 103 Appeals Disposed: 99
4.7	Section 4(1)(d)	Replies to questions asked in the parliament	These details are sought through sponsor bank
5. Information as may be prescribed
5.1	Sec. 4(1)(b)(xvii)	Such other information as may be prescribed
	(i)	Name & details of CPIOs & FAAs	At present the details of CPIOs & FAAs are displayed on our website, we may continue with the same
	(ii)	Details of third-party audit of voluntary disclosure (a) Dates of audit carried out: (b) Report of the audit carried out: (c) Transparency Audit Report	No Details available.
	(iii)	(a) Appointment of Nodal Officers-
	(vi)	(b) Consultancy committee of key stakeholders for advice on suo-moto disclosure-	For taking a decision when an application has been received by the CPIO at HO u/s 11 of the RTI Act, 2005, or when policy, strategic, commercial or other important information is concerned, a committee comprising of the following officers shall be formed who shall be competent to take a decision on whether permission to disclose the information sought should be allowed or not, including decision on filing of appeal before the appellate authority & writs in the HC/SC: Details of members GM (Other than Appellate Authority)-Permanent Member Divisional Head, I&AD - Permanent Member Divisional Head, IRMD- Permanent Member Divisional Head/s of the concerned Division/s whose information is sought to be disclosed Quorum Quorum of the committee shall be three with at least one Permanent Member Convener CPIO/ACPIO The above committee shall also be empowered to decide on any matter referred to it pertaining to RTI which involves the Bank as a whole, including challenging the decisions of CIC, approaching the High Courts or Hon’ble Supreme Court etc. These matters may arise out of dealings with RBI, MoF, CIC IBA, SEBI, Courts, Tribunals, other statutory and regulatory bodies etc. Decisions on matters of sensitive nature pertaining to RTI Act, 2005 shall also be decided by the committee. Matters pertaining to compliance of the orders of CIC w.r.t. penalty imposed on CPIO for not furnishing information under RTI Act shall also be decided by committee.
	(v)	Committee of PIOs/FAAs with rich experience in RTI to identify frequently sought information under RTI
6. Information Disclosed on own Initiative
6.1	Sec. 4(1)(b)(xvii)	Item / information disclosed so that public have minimum resort to use of RTI Act to obtain information-Bank has uploaded a host of information in Bank’s website with a view of to provide maximum information in Public Domain e.g. Corporate Governance, contact us, Customer care, careers, Interest rates, Information relating to Personal Banking, Agricultural / Rural Banking, SME Products etc. www.shgb.co.in
6.1.1	Suo Moto Disclosures – HR Disclosures
6.2	Sec. 4(1)(b)(xvii)	Guidelines for Indian Government Websites (GIGW) is followed (released in February 2009 and included in the Central Secretariat Manual of Office Procedures (CSMOP) by Department of Administrative Reforms and Public Grievances, Ministry of Personnel, Public Grievance and Pensions, Govt. Of India
	(i)	Whether STQC certification obtained and its validity.	Not applicable
	(ii)	Does the website show the certificate on the Website? .	Not applicable

Name Of The Officer	Address	Telephone No
Sh Satish Kumar	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Gurugram, Plot No.36P, Sector-44, Gurgaon-122002	9416579719
Sh. Nishant Jain	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Panipat, Sonali Road, Chandni Bagh, Panipat-132103	9729997319
Sh. Satish Kumar	Regional Manager (CPIO), Sarva Haryana Gramin Bank Regional Office Rewari, Shop No. 11-12, New Grain Market, Rewari.	8570006124
Sh. Sanjeev Rana	Regional Manager (CPIO) Sarva Haryana Gramin Bank Regional Office kaithal ,SCO 161P,162,163 Sector 20,Huda, Kaithal-136027 Ph. No. - 9896823616
Sh. Jai Bhagwan	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Nuh, Plot No.36P, Sector-44, Gurgaon-122002	9466127520
Sh. Vinod Kumar Singhal	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Fatehabad, Opposite Exchange, Sirsa Road, Fatehabad	9466148835
Sh. Amit Garg	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Ambala, Polytechnic Chowk, Ambala City, Ambala	9996115948 Fax-0171-2553765
Sh. Satish Sharma	Regional Manager(CPIO),Sarva Haryana Gramin Bank, Regional Office Hisar, 24-25, Defence Colony,Hisar	9896009201
Sh. Rajeev Kumar	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Rohtak, SHGB House, Plot No. 1, Sector 3, Rohtak-124001(Haryana) rorohtakshgb@shgbank.co.in	8570006652
Sh. P.D.Aggarwal	Regional Manager(CPIO), Sarva Haryana Gramin Bank, Regional Office Bhiwani, 102, City Centre, HUDA Complex, Bhiwani-127021	9466150500
Sh. H.L.Mittal	Chief Manager(CPIO), Sarva Haryana Gramin Bank, Head Office, SHGB House, Plot No. 1, Sector 3, Rohtak-124001 mail id cpioshgb@shgbank.co.in	01262-243122
Sh. Rohit Nijhawan	General Manager (Appellant Authority) , Sarva Haryana Gramin Bank, Head Office, SHGB House, Plot No. 1, Sector 3, Rohtak-124001	01262-243100